TAT is up to 10 business days. The website will be closed May 28th - June 5th. These days do not count towards TAT. The website will reopen on June 5th. Click here to see TAT calendar, closed days, etc.

Shipping policy

All orders are shipped through USPS unless it is not available for some reason. Once an order is handed over to USPS, it is no longer in the possession of Hey Lo and we have no control over it.

Once a shipping label has been created, please allow 24-48 hours for "movement" within the USPS system.

After the carrier accepts your package, Hey Lo Freshie Co is not responsible for delays, lost packages, etc.

Orders refused by the recipient will be refunded to the original payment method, minus shipping costs and a 20% restocking fee.